How to Fix Ancestry “You Are Not Authorized to Access This Page” Error

Are you stuck with getting the “You Are Not Authorized to Access This Page” error? Don’t worry; we are here with a solution to fix this error. Generally, this error occurs when multiple users of an Ancestry account use the same computer and don’t sign out of their account when they’re done using it, or when you own multiple Ancestry accounts. Additionally, while working on your family tree, you might need guidance on how to add a source to Ancestry, It is important to make sure that your research is documented properly and is correct.

Fix Ancestry You Are Not Authorized to Access This Page

Navigating and managing your Ancestry account is crucial for a seamless and enjoyable experience while exploring your family history. The following guide will walk you through the process of signing out, signing back in, and accessing a link from your email, ensuring a smooth user experience.

  1. Locate your name or username at the top-right corner of the page, click on it, and select “Sign Out.”
  2. After successfully signing out, click “Sign In” from the top-right corner of the page.
  3. Input the required credentials, such as your email or username and password, then click “Sign In.”
  4. Once signed in, open a new tab or window and access the desired link from your email.

By following these simple steps, you can efficiently manage your Ancestry account and access essential information from your email. Error messages like “you are not authorized to access this page” can be frustrating for anyone trying to use a website or application. With this guide users can fix such errors quickly and easily on the Ancestry. Additionally, it’s crucial to be prepared to address potential issues such as an ancestry DNA code not working enabling you to troubleshoot effectively and maintain a seamless journey through your genealogical research.

Viewing the Ancestry DNA Results:

To see your DNA results you don’t need to follow a email link. If you’re signed in to your Ancestry account while getting the error message, then Sign Out of your account and then Sign In again. Once you’re logged into your Ancestry account, Go through the DNA tab and select the DNA results summary.

Ancestry Captcha Challenge Error 57

Clear your browser cache and cookies:
Clearing out old and corrupt cache files and cookies is usually the easiest solution to captcha challenge error 57 problems. Doing so can help with login access issues on websites.

Signing out From Ancestry doesn’t fix the error

If you are signed out of your ancestry account and still getting the same error after pressing on the email link, then try clearing the cache & cookies. After clearing cache & cookies, Again Sign In to your Ancestry accounts, and then clicks the email link.

  1. Try a different browser or device: It is possible that certain browser settings or extensions can affect how a webpage appears. To determine whether this is the case, try accessing the same website with a different browser. If the issue persists, you may need to access it from another device.
  2. Check your account status: It is important to ensure your account is active and up to date. Failure to do so can lead to a loss of access to certain pages, as well as if your membership has lapsed or there are problems with the payment method.
  3. Contact support: If these steps have not been successful in resolving the issue, contacting’s customer service may be necessary to seek further assistance. They can review your account credentials or permissions that might affect the error message.


The “You Are Not Authorized to Access This Page” Error is a frequent issue encountered by Ancestry account users. Luckily, this error can be resolved easily through the above mentioned methods. However, if these attempts prove unsuccessful even after multiple trials, it would be wise to contact Ancestry Support for assistance. Additionally, in case you’ve forgotten to activate your ancestry DNA kit, make sure to address that issue promptly to ensure accurate results. We hope this article has been useful in addressing your concerns.

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