While activating the DNA tests sometimes you have to face various activation errors. These errors are due to cache, not receiving the activation email, or expired activation code. Let’s have a look at some of the common Ancestry DNA activation problem and how you can troubleshoot them based on the errors.
Blank or Error Page?
If you find error on the page or see a blank page, go ahead with clearing cache and cookies and then give it a try again or use this method.
Didn’t Get The Activation Code?
Activation code may contains alternative numbers & letters and also printed on the tube side and on the activation code instruction packet as well.
Received Ancestry Kit Without Activation & Threw The Code Without Activating?
The Activation code is the thing that only connects a DNA test to Ancestry account. If a DNA test is not activated and the activation code is gone permanently, then the ancestry need to send you another test with the new activation code. Contact Ancestry to request a free Activation replacement kit.
Received Ancestry Kit Without Activation and Still Have Activation Code?
The ancestry DNA activation code contains alternative letters and numbers in it. If you have filled three letters or numbers in row, check for the middle characters. Ensure that you have not entered the number “5” as the “S” letter. For Instance- if the DNA activation code does not have 15 characters, then you need to check and confirm that the DNA test is from the Ancestry and not from any other company.
You Have Already Used Activation Code?
If the DNA test results is ready and you’re trying to access them or want to check the status of your DNA test, you don’t require to fill the activation code again. Login to your Ancestry account, tap on the DNA tab, and choose DNA results summary. There you can see the DNA test results or their updated status.
Why Is My Ancestry DNA Activation Code Not Working?
Double-check that you have entered the code correctly, paying attention to any capitalization or special characters. If the problem persists, it’s possible that the code has expired or was already used
Error message “Enter the birth year within past 120 years”?
You need to check that you have entered only the year not day and month. If you have filled day & month first then you will receive this error.
Activation Button is Not Working?
If you’re not allowed to tap the button while activating the DNA test, make sure there are no error messages are available on that page. If there is any error, you need to re-enter the information. If there is not then try to clear the cookies and cache.
Update Existing Information While Cctivation?
To make any changes in display name, gender, date of birth or any other details you have entered while activating DNA test, press on the Settings tab on the DNA homepage.
What Should I Do If My Ancestry DNA Activation Code Is Invalid?
Ensure that you are using the correct code. Make sure there are no typos or errors in entering the code.
Why Are My Ancestry DNA Messages Not Working?
It could be due to technical glitches or temporary server problems. Try refreshing the page or logging out and back in to see if it resolves the issue.
Is there an expiration date on Ancestry DNA kits?
Yes, Ancestry DNA kits typically have an expiration date printed on the packaging. It is important to activate and send in your DNA sample before the specified expiration date to ensure accurate results.
What Should I Do If I Lost My Ancestry DNA Activation Code?
Check your email or any documentation related to your kit purchase to see if you can locate the code. If you cannot find it, contact Ancestry DNA customer support and provide them with the necessary details.