The “shaking green leaf” is the most recognizable symbol on Ancestry. It means the site’s algorithms have found a potential match for someone in your family tree. These Ancestry Hints are shortcuts. Instead of you searching manually for a birth certificate...
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When you hit a brick wall with your DNA kit or can’t access your account, you need a human, not a help bot. While Ancestry encourages users to use their online Help Center, there are still direct ways to contact them. However, it is important to know that AncestryHealth has...
When you open your AncestryDNA results, the first thing you see is a list of strangers labeled “1st Cousin,” “2nd Cousin,” or “Close Family.” It is important to understand that these labels are estimates, not facts. Ancestry’s computer...
It is a frustrating experience: you see a shaking green leaf on your ancestor’s profile, you click it with excitement, and instead of a record, you get an error message: “This hint is no longer available.” This is not a bug in your computer. It is a synchronization delay...
Researching your family history alone can be difficult. “Member Connect” is one of Ancestry’s most powerful (yet often overlooked) collaboration tools. It allows you to find other active researchers who are working on the exact sameancestors as you. Unlike a general...