Whether you need to print a receipt for tax purposes, verify a renewal date, or simply check if a purchase went through, your Ancestry Order History holds all the financial details of your account.
However, finding this page can be tricky because Ancestry separates your Membership Billing (subscriptions) from your Product Orders (DNA kits).
This guide shows you how to find both, print your invoices, and understand what to do if an order seems to be missing.
Part 1: How to View Your Transaction History (Subscriptions & Kits)
This is where you find the financial record of every payment you have made to Ancestry.
- Log In: Go to Ancestry.com and sign in. (If you are having trouble getting in, try recovering your account credentials first.)
- Go to Account Settings: Click your Name or Profile Photo in the top-right corner and select Account Settingsfrom the dropdown menu.
- Locate the Order Section:
- Scroll down to the section often labeled “Payment Method” or “Subscription Options.”
- Look for a text link on the right side that says “View Order History.”
- View Details: You will see a list of dates and amounts. Click on any specific Order Number to view the full invoice or print it for your records.
Part 2: Tracking a DNA Kit Order
If you are looking for the status of a physical package (e.g., “Shipped” or “Delivered”) rather than the financial receipt, you need to look in a different spot.
The “Order History” page usually only shows that payment was collected. To see where the actual box is, you should visit the DNA dashboard to monitor the shipping status of your package directly.
Troubleshooting: Why Can’t I See My Order?
Scenario 1: You Bought it as a “Guest”
If you purchased a DNA kit without signing in (as a Guest), that order will not appear in your main account’s history.
- The Fix: Search your email inbox for the receipt. The subject line usually contains “Order Confirmation.”
Scenario 2: It Was Purchased via Apple or Google Play
If you subscribed using the Ancestry App on your iPhone or Android, your billing is managed by Apple or Google, not Ancestry.
- The Fix: You won’t find the invoice on the Ancestry website. You must check your Apple Media Services or Google Play Order History to see those receipts. (This is also why you must go to those specific stores if you decide to stop your automatic payments later on.)
Ancestry Multiple Accounts: Ensure Correct Login for Order History Access
If you have a common name or have been using Ancestry for years, you might have accidentally created a duplicate account. Ensure you are logged in with the same email address you used to make the purchase.
Conclusion
Your Order History is the best place to verify charges and keep track of your subscriptions. However, remember that it is purely a financial record. For updates on when your results will be ready, you are better off checking the specific DNA dashboard rather than your billing logs.
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